Customer support is a backbone for e-commerce businesses. We commit to offer relentless support to all the users and customers through our Our services range from Customer Service, Order Processing and Fulfillment, Product Information Management, to eCommerce Product Photo editing. We have expertise in accomplishing product data feed management of millions of products with great accuracy, across various notable eCommerce platforms. 

Taking in account the urgency and importance of SAAS support, for your business sustenance, our entire model revolves around the short turnaround time, better quality, coverage and channel ownership. We handle crises by partnering with your team to address the problem in the shortest time possible. Our support system evolves autonomously to improve performance while ensuring the maximum flexibility and speed to grow your business faster. 

Our sales support services are custom made to accommodate the operational bandwidth of your company. After analysing every stage of marketing funnel, we identify and strategise every points of opportunity to boost conversions and drive in revenue. With round the clock call centre and sales optimization team, we take in charge of every element of sales pipeline – leads management, qualifying leads to following up with prospects, coordinating email correspondence on behalf of another team to find upsell opportunities, updating CRM systems and all those things that drive the sales graph in your business.

At Samurais, we extend the complete technical support to your business in order to sustain your growing needs as you scale. No matter whether tickets’ volume fluctuate or decline, we append adequate resources to give timely response and resolution to every customer’s enquiry. By conducting backend diagnosis by experts, we try to continuously improve the overall experience for your team and your customers. 

Our team of experts work with you to frame a structure that informs your brand prospects about the features, differentiating parameters and added benefits of your brand. We let your clients experience your business solution soon after the purchase to enhance their association lifetime value. Samurai support & assist your users by installing and configuring your product as well as channelizing different onboarding stages to offer impeccable customer satisfaction.