We create support teams that build strong relationships with customers
Success is possible through strong communication and deep eagerness to develop, learn and become better
Let’s create your customer satisfaction team
Get in touch
Why E-commerce business Choose Us
We unload you from customer request by managing the support team taking back-office routine and giving emotional peace.
Flexible Pricing
Sensitive to any specific business needs. You just pay for what you use.
Scaled by season
You can vary your budget depending on your season's performance.
Communication
We care about leaving only the best impression during every interaction.
Every Issue Counts
All the clients request are of our highest importance.
24/7 Schedule
Our agent and management teams are available day and night to support your clients.
Learning and Improving
Agents constantly improve their skills and keep up to date with your products.
Quick Response
We strictly follow SLA requirements. Your clients won't have to wait for a response.
eCommerce-
Optimized
Upselling, cross-selling, pre-selling, order processing refunding and all the activities for online stores.
SAMURAI’S SOUVENIR (TESTIMONY TALES)
Straight from our clients
We treasure our client’s trust such that they become our brand bearers.
The kind of involvement and efforts I’ve seen with the complete branding and packaging exercise of ForestFuse has been tremendous.
Riya
Cofounder
Forestfuse
Our website is an extension of our offline personalities. Thanks to Vidhant and his team for the outstanding attention to detail and design throughout this journey!
Avishek
Founder
Rias Jaipur
Vidhant and Olly have made our marketing support process super smooth while perpetually saving us a lot of cash! Cheers guys!
Sean
CEO & Founder
WWB
Amidst our Thanksgiving Ad campaign, Samurais delivered the critical development tasks delivered under a strict timeline. Love the efficacy!
Kendra
Integrated Marketing Lead
Encircled.
Its because of the pro active communication and adherence to the timelines, working with Vidhant and team has been an absolute pleasure.
Shraddha
Digital Marketing Director
Lucky Iron Fish
Check out our statistics
16000+
dedicated hours
98%
positive feedback
20+
countries
75000+
positive feedback
Every minute we are responding to customer request from 21+ countries getting positive feedback from almost 100% cases. That’s what we mean about the “WOW” experience.
Price Bundle
When support is good, clients say thanks, when its stellar they go “WOW”.
Choose what you need
Outsource, improve, wow. That's our game plan
With Samurai, the outsourcing process is quick, individual and result-oriented.
key features
With Samurai, the outsourcing process is quick, individual and result-oriented.
Multiplatform
We work with any CRM of your choice
Omni Channel
We work with any CRM of your choice
Scalable
We work with any CRM of your choice
Dedicated agents
We work with any CRM of your choice
Book a 30 min call
Effective Customer Support for your business
Over the years Samurai has been a successful eCommerce outsourcing provider for for businesses around the world. We offer a full range of innovative and cost-effective solutions to help companies focus on their primary goals.
We offer full eCommerce outsourcing. Our services range from high quality customer service and lead generation to e-commerce tagging and photo retouching. You can even outsource eCommerce development and website management services to our team and we will design a high performing website and app up to your preferences. In addition to manage your business processes our team makes every effort to improve each of them and make your sales grow day by day.
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Why Choose Us
Establishing a robust and loyal client base is no easy feat. It might be a challenge if you decide to do it on your own. That is why Samurai developed these eCommerce outsourcing services. The goal of a good client care service is to delight customers and make them want to return. All companies, especially high-growth startups, should think about outsourcing. Having a dedicated eCommerce customer support from Samurai guarantees speedy expansion. We will not only scale up a pro team fast but measure their effectiveness. Our company is the best example that outsourcing e-commerce is worthy!
When it comes to outsourcing customer service and support in the E-commerce industry, Samurai is a game changer. No doubt, investing in a partnership with us will enable your business to add value, speed up time-to-market of products and enhancing your customer reach across different markets.
Some of the task you can outsource to our company
What We offer
Gain More Profit Without Worrying About Customer Care
As an e-commerce company, you serve people from all around the world. So why should you limit yourself to building an in-house team? There is no need to search for the best expert in your city as you can outsource to our company and receive qualified help with developing your e-commerce business quickly and effectively.
Building a loyal customer base is no easy task. Transforming leads into satisfied customers is something only experienced customer support can achieve. Being one of the leading e-commerce outsourcing companies, we cover every time zone and deliver exceptional customer care.
When it comes to customer support, you can hardly find someone else who can cope with this task better than our agents. They are well-trained in all aspect of e-commerce support. Building a customized strategy from scratch, we will take care of your customer needs as well as tech support, data entry, photo retouching, and e-commerce tagging.
We are proud of providing our clients with affordable eCommerce full outsourcing. Whether you have small or medium sized company, we will meet your requirements perfectly. Our representatives will ask you some question to analyze your business needs and create an individual plan to help further you down the right way.
Have any questions?
Make a request today! You’ll get a free quote and find out more about how our outsourcing company can help your business grow.
Phone
.+91 97721 21730
getshitdone@samuraiops.com
Location
Washington DC, Washington
10002 United States
Location
Jaipur, Rajasthan
302001, India
